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Welcome to the Shell Aviation card program contact page.

 
Potential or existing Shell Aviation card holders in the USA
If you have a question about the card program, please contact your local sales account manager. You can find their details by visiting People, Prices, and Places and choosing your country of domicile. (e.g. USA)


If you have a question about a returned or submitted application, please contact the Shell Aviation Processing Center.
By Telephone: Toll Free 1-888-767-1982
By Email: Customer Service
By Mail: Shell Aviation Processing Center, 12800 Foster St, Overland Park, KS 66213
Potential or exisiting Shell Merchants
If you would like information on becoming a Merchant in the USA please contact Lynn Weyerhaeuser of Eastern Aviation Fuels.
By Telephone: Toll Free 1-800-334-5732
By Email: Lynn Weyerhaeuser

If you would like information on becoming a Merchant in Canada please contact Lyle Witkowicz of Shell Aviation.
By Email: Lyle Witkowicz

If you are an existing merchant and you need a credit card authorization or a pre-approval, please contact the appropriate number below.
Shell Card Authorizations1-888-767-1982
Multi Service Card Authorizations1-800-255-5037
Avcard Authorizations1-800-892-4200
Mastercard/Visa Authorizations1-866-401-4852
American Express Authorizations1-800-528-2121
Discover Authorizations (USA Only)1-800-347-1111
Comdata Authorizations (USA Only)1-800-599-8689
Aero Class Authorizations (USA Only)1-800-599-8689
Air Card Authorizations1-866-308-3811
Air Miles Authorizations (Canada Only)1-888-AIR-MILES

If you have questions regarding your reimbursement or reporting, please contact Shell Aviation Merchant Support.
By Telephone: Toll Free 1-888-767-1982
By Email: Merchant Support

If you need assistance with your POS device, please contact Shell Aviation POS Support.
By Telephone: Toll Free 1-888-767-1982
By Email: POS Support

 
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